Answers to some of the most common questions we've received
- When will McKinney office close?
- July 31st, 2026 is the last day to see patients in office
- How do I get my refills?
- Call and leave a voicemail with us: 945-542-0218
- Have your pharmacy send us an electronic refill request
- Send us a message through your Follow My Health portal
- How do I get my medical records?
- Fax a medical records release form to: 945-283-7553
- Email medical records release form to: office@gracevitalewellness.com
- Records will be maintained in a manner consistent with legal requirements
- Starting September 1st, 2026, contact Healthcare at the Grove for record requests
- Will Katherine be taking insurance?
- Yes - Katherine will be in network with most commercial insurances and Medicare
- Cash pay options will still be available
- When will DPC (Direct Primary Care) billing stop?
- All plans will stop billing on July 31st, 2026
- Who is Margaret "Megan" Cusack?
- Katherine’s friend and mentor of over 18-years
- A dual certified family and mental health nurse practitioner
- In-person visits will be required once a year and upon initial registration with Healthcare at the Grove. We are then happy to do televisits/virtual visits in between and send labs out for local collection when appropriate.
- Where is Healthcare at the Grove?
- 8840 Cypress Waters Blvd, Ste 150, Coppell, TX 75019